Loading... Please wait...

FAQs

FAQ's - Frequently Asked Questions

Q1 How much do you charge to deliver to my address or country?

Q2 Do you deliver to my country?

Q3) I've forgotten my password or can't get into my account what do I do?

Q4) How do I cancel my account or stop marketing emails from you?

Q5) Can I Telephone you to make an order or an enquiry?

Answers

A1) How much do you charge to deliver to my country? The easiest way to find this out is if you are looking at our website on a PC / Laptop, place the items you wish to purchase into the shopping basket on our site. Then when everything is in that you need - click onto the 'Basket' from the link on the top right hand side - And your shopping basket items will be listed. Underneath the items will be a blue link 'Estimate Shipping & Tax' - If you click onto that you will be able to choose your country, enter your country and postcode etc - then click on the button to Estimate Shipping & tax - and the shipping choices will be listed to your address. Our shipping costs are based on the weight of the items you order and the country. We only charge what it costs us to ship to you. Please note that we are not responsible for any duty charges or customs charges when your shipment arrives in to your country.

A2) Do you deliver to my country? We are based in the UK and deliver to all of the UK* (*with surcharges possible to Highlands and Islands & Northern Ireland. We will always contact you if a surcharge is required to your area.) We also deliver to all of Europe, USA, Canada, New Zealand and Australia. If you are in the UK we can also deliver to most local post offices using Parcelforce Convenient Collect & to a Collect Plus Shop details can be found on our Delivery Information Page.

A3) I've forgotten my password or can't get into my account what do I do?

Click to sign in to your account, if you are on a Laptop or PC there is a link to 'Sign In' on the top right of our website. On a smartphone / tablet choose the menu and and then select 'My Account'

Where it says 'Sign In' just to the right - or just underneath - there is a link 'Forgot Password?' Click the link and follow the instructions to reset your password. (Also Double check the spelling of your email address and check your spam box for emails from us)

A4) How do I cancel my account or stop marketing emails from you? Send an email to sales@cuddlz.com stating the email address of the account needing to be deleted and we will sort that out for you. If you have received a marketing email from us then you can also click the link at the bottom of the email to unsubscribe from future emails.

A5) Can I phone you to make an order or an enquiry? No sorry - we are an internet only based company. You can email us at sales@cuddlz.com and we will always try our best to answer as quickly as we can within the times that we work which is Monday to Friday 8-4.