Privacy Notice

Age of consent - By purchasing products from cuddlz.com you declare that you are 18 years of age or above or have the legal right to possess adult products in your area or community. If it is discovered that you are not of the legal age to purchase from the website, cuddlz.com is not obliged to accept your order.

Contract Formation - Orders made through cuddlz.com are subject to acceptance and availability. cuddlz.com may choose at any time to cancel your order.

No contract will officially exist between yourself and cuddlz.com until your parcel has been dispatched.

cuddlz.com provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details. Your credit card / debit card is charged in the name of our parent company MQ Trading

Data Protection - cuddlz.com is compliant with the Data Protection Act. Your details will not be passed on to any third party without prior consent.

Disclaimer - All goods sold through this site are sold as ‘novelty goods.’ The vendor, MQ Trading, the holding company of cuddlz.com, cannot be held responsible for any injury caused by improper use.

Goods or packaging of goods may differ slightly to those displayed on the web site.

MQ Trading, holding company of cuddlz.com cannot be held responsible for errors or interruption on the website.

Copyright - Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without the permission of MQ Trading.

Acceptance of terms and conditions - Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.

Returns - Faulty or incorrect goods

Faulty or incorrect goods should be reported to cuddlz.com Customer Service Department ASAP. However, we do give you 30 days to inform us for a full refund or exchange. Please give a full description of the fault and return the item in original packaging. All returned products will be tested and returned to you at your expense if they are found to be of satisfactory standard.

Cancellations

You have the right to cancel your order within 7 days for a refund. However, if your parcel has already been despatched you will be charged for the cost of shipping and a refund will not be made until the parcel has returned back to us. Please remember that we work on a same day despatch system so to avoid the postage charge and delayed refund you should inform us on the same day that the order is made.

Do try items on but please leave your underwear on!

If we feel that non-faulty items have been worn or soiled we will not issue a refund but return the goods to you at your expense.

Refunds

A refund cannot be issued until cuddlz.com receive the goods in question. The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At cuddlz.com we aim to refund you within 14 days.

How to return an item

If you are returning an unwanted item please make sure you wrap the item securely. You will need to enclose a note informing us of your details, order number and reason for return. Please also state whether you would like an exchange or refund. We recommend that you send goods by recorded delivery as we cannot be held responsible for any loss of parcel on the way back to us.

Please send back to:

MQ Trading
PO Box 243
Silk House
Macclesfield
SK11 7QJ
United Kingdom

This returns policy does not affect your statutory rights