All items are wrapped and posted or shipped extremely discreetly with no mention of Cuddlz, Nappies or Diapers or what is inside the package.
If a company name is displayed on the label it is our holding company of MQ Trading Limited.
So no one will know what you have ordered. For international orders where a customs declaration is required then we list the items as ‘New Personal Clothing’ or in the case of Canada 'New personal underwear made of cellulose'. Please note that we are not responsible for any duty charges or customs charges when your shipment arrives in to your country.
All items are usually shipped on the same or the next working day after the date of order.
A delivery address can be specified when checking out. Also we have some new delivery methods where you can pick your parcel up from a local shop or from a local post office. See below - Do you offer any other shipping methods
How will we send your parcel?
If you are in the UK* - during checkout - you will be able to choose, depending on the weight of the items you order, from the following delivery options.
DPD - We have changed our main courier now to DPD as we feel the services and tracking options are exactly what you have been asking us for. With DPD Tracked Services you receive full delivery notifications with a one hour delivery slot notified via their purpose built APP on the day of delivery - or by text or email. The easiest way to keep a track of your deliveries is by downloading the DPD app which is available for Apple and Android devices. On the app you can set up default 'Safe Places' where your parcel can be left - or choose to have your parcel delivered to a local DPD Pick Up Shop If you would just like us to send your parcel to a DPD Pick Up Shop - then choose one from the list on their website, and put this address in as the delivery address Please ensure you make it clear its a DPD shop by adding "DPD Pick Up Shop" in the delivery address. And also choose the DPD Next Day Delivery Option - The store collection option is only available with that service. Alternatively you can send us a message or add a note to your order that its a DPD shop for Pick Up - and of course select the DPD delivery option when checking out. Therefore we feel with DPD 'you' are far more in control of your parcel delivery. For more information see DPD's website www.dpd.co.uk/content/how-can-we-help/index
We will always contact you (by email or order message) if we are unable to carry out your requests for any reason.
* Please note if you are in The Channel Islands, Scottish Highlands or Islands, The Isle of Man, Isle of Wight or Northern Ireland - Not all services will be available. We have updated our shipping options by postcode to reflect the cheapest options to send to these areas.
If you are in Europe or Worldwide:-
If the weight of items ordered is under 2Kilos we can send by Royal Mail Airmail (Allow 7-21 days for delivery not guaranteed or tracked ) and if over 2Kilos by DPD or Fedex (Allow 3-7 days for delivery Tracked).
When your order is sent we will update your account with the details of how your order has been sent. We are sorry but there is no tracking available on Royal Mail Airmail items. There is tracking information if your order has been sent by courier and we will update your order and send an email with the shipping method and any tracking information when your parcel has been sent.
Please note that we are not responsible for any duty charges or customs charges when your shipment arrives in to your country. On any customs documents we list where possible the contents as 'New Personal Clothing'
APO American Forces Addresses - Please note that we can only send items weighing under 2Kilos with Economy Airmail - which can take up to 28 days to arrive. We cannot send larger parcels sorry. Please make sure when checking out that the USA is your delivery country as the APO mail has to go to USA and then sent via US Mail.
BFPO Addresses - You are best contacting us before placing an order letting us know what you wish to order so we can work out the weight and the best method to send. We can send with Royal Mail and Parcelforce and surcharge may apply.
If you are in the UK or a well served European DPD area - if you choose the DPD delivery option - you will be more in control of your parcel delivery. If you download the DPD App then this gives many - what they call 'In Flight' options. Where, for instance, you can specify a set safe place your parcel can be left, or a neighbour to leave your parcel with and also specify neighbours 'Not' to leave your parcel with. You can also change the delivery day and where available divert your parcel to a DPD Pick Up Shop If you would just like us to send your parcel to a DPD Pick Up Shop - then choose one from the list on their website, and put this address in as the delivery address making sure to mark it DPD Pick Up Shop - and of course select the DPD delivery option when checking out. These collection shops are set to grow in number over time. For more information on DPDs services have a look on their website www.dpd.co.uk
Delivery is calculated on the web site based on the weight of items ordered and the delivery address country etc. And you may find depending on the weight of the items in your basket quite a number of methods to post / ship your order and then you can choose which is the best for your needs.